Shipping & Delivery

FREE SHIPPING ON ORDERS OF $75 OR MORE (DOMESTIC ORDERS ONLY)

How long will it take my order to be shipped?

If the items you ordered are in stock it will most likely be processed and shipped out within the next 48 hours.  There are cases where you may order the last item left in stock, and upon our inspection, we notice that the item is damaged.  In this case, we will contact you to let you know.  
Your orders will be shipped via UPS or the United States Postal Service.  Normal ground shipping takes anywhere from 3-7 business days for delivery, however, we offer expedited shipping options only for domestic orders. 

Domestic Shipping Rates:

Standard Shipping - $6 
3 - 6 Business Days

3 Day Shipping - $12
3 - 4 Business Days

Express - $18
2 - 3 Business Days

Overnight - $35
1 - 2 Business Days

Canada - $22 Flat Rate
Korea - $10 Flat Rate
All other Countries - $35

For refunds, Pink Ice Point credit or exchanges, please send by mail to the address provided.  You will be responsible for the postage of returning the merchandise to us and your original shipping charges are not refundable.  Please allow  7-10 days for your credit card to be credited.

 

* Free ground shipping only for the U.S.
* We do not ship packages on weekends & holidays.
* Overnight delivery
  Overnight orders must be placed Monday through Thursday by 12:00 pm P.S.T.
  Overnight orders placed on Friday by 12:00 pm will arrive on Monday.



Can you make orders online if you don't live in the u.s? 

Yes, we accept International orders.



Can I have orders shipped to a different address than my billing address? 

We only offer different shipping address to U.S. orders only.
International shipping address must match billing address.



Can I get shipment to military or P.O. box addresses? 

Yes, we do ship to P.O. BOX & military addresses.
But unfortunately we don't offer "express" shipping to P.O. BOX & military addresses.


Do you offer free shipping? 

Yes! If you order $75 or more, your shipping fee will automatically be removed.
We Will offer free shipping during special periods for a limited amount of time. (Excluding International Shipping)



Will I get a tracking number for my order? 

Yes.


International orders 

All our international orders are shipped via USPS (United States Postal Service).

Your shipping charge will vary based on weight and country of destination. See below for international shipping rates.
For a tracking information, please visit : http://usps.com
Please allow 8-12 days for delivery.


Will I have to pay customs/duties charges if I am importing from outside of the USA?

Yes, your package will likely be subjected to import charges. USPS and Pink Ice are not responsible for customs/duties charges.  These costs are determined by your local customs office.
Pink Ice cannot determine the cost of these charges in advance. For more information on customs and duties charges, please contact your local customs office.


Canadian Shipping Information

All Canadian orders are considered international orders and are shipped via USPS.
Please allow 8-12 days for delivery.
Customs, Duties, and additional Taxes: Canadian customs sets taxes, duties and brokerage fees on commercial goods shipped to The Great White North. These fees will be determined at the border. GST (Goods & Services
Tax) and PST (Provincial Sales Tax) vary based on the province to which your package is being shipped and on its value.
The duty is determined by the value of the merchandise and its place of origin (think NAFTA). Goods
that are totally made in the USA will be duty free! But, still subject to GST/PST.

You can get additional info by visiting www.ccra-adrc.gc.ca (Canada Customs and Revenue Agency) or www.cbsa-asfc.gc.ca (your friendly Border Services Agency), or by calling Toll Free (from within Canada)
1-800-461-9999, or, if outside of Canada, 1-204-983-3500 or 1-506-636-5064 (long distance charges apply).



Countries we ship to

**We will only approve international orders if your billing and shipping address are the same**  Please give us a call if you any questions regarding your international order.                                                      

Afghanistan
Albania
Algeria
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Ascension
Australia
Austria
Azerbaijan
Azores
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia-Herzegovina
Botswana
Brazil
British Virgin Islands
Brunei Darussalam
Bulgaria
Burkina Faso
Burma
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Rep.
Chad
Chile
China
Colombia
Comoros
Congo, Democratic
Republic of the
Congo, Republic of the
(Brazzaville)
Corsica
Costa Rica
Cote d'Ivoire
(Ivory Coast)
Croatia
Cuba
Cyprus
Czech Republic
Denmark
Djibouti
Dominica
Dominican Rep.
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
Gabon
Gambia
Republic of Germany
Ghana
Gibraltar
Great Britain and Northern Ireland
Greece
Greenland
Grenada
Guadeloupe
Guatemala
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jordan
Kazakhstan
Kenya
Kiribati
Korea, Republic of South Korea
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macao
Macedonia, Republic of Madagascar
Madeira Islands
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands, Republic of the Martinique
Mauritania
Mauritius
Mexico
Micronesia, Federated States of Moldova
Mongolia
Montserrat
Morocco
Mozambique
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Norway
Oman
Pakistan
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Island
Poland
Portugal
Qatar
Reunion
Romania
Russia
Rwanda
Saint Christopher
(St. Kitts) and Nevis
Saint Helena
Saint Lucia
Saint Pierre and Miquelon
Saint Vincent and The Grenadines
San Marino, Republic of Sao Tome and Principe
Saudi Arabia
Senegal
Serbia-Montenegro (Yugoslavia)
Seychelles
Sierra Leone
Singapore
Slovak Republic (Slovakia)
Slovenia
Solomon Islands
Somalia
South Africa
Spain
Sri Lanka
Sudan
Suriname
Swaziland
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
Wallis and Futuna Islands
Western Samoa
Yemen, Republic of Zambia
Zimbabwe


If you have any questions or comments please contact us at 


customerservice@pinkice.com
Toll Free (U.S. Only) 1-877-494-1288
International Calls 1-213-745-8717