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Privacy & Security
 

Pinkice.com is the online shopping website of Pink Ice, Inc.
We respect the privacy of our customers and we strive to ensure the safest online shopping experience.
We collect customer information to improve your shopping experience and to communicate with you about our products and promotions.
We do not sell or share your personal information with other third party retailers.

This policy informs you of the information we collect about you, why we collect it, how we use it and when we may share it with third parties.
Our policy also describes your choices regarding how we collect and use your information. If you have any questions about our privacy policy, you can always contact pinkice.com customer service by sending us an email or writing to us at:

Pinkice.com
Customer Service
1458 S. San Pedro St.
Suite #322
Los Angeles, CA 90015

Feel free to send us your comments and suggestions, we'd love to hear from you!


Customer Information Collected Online
 

Whenever you shop with us online, you are required to provide us with your name, account and shipping address, e-mail address, telephone number, credit card numbers and expiration dates.
We save your information to better service you during an entry in one of our contests, promotions or surveys.
We maintain a record of your product interests and purchases.
Your information is collected and used only by pinkice.com, Pink Ice, Pink Ice, Inc. and its affiliated brands Pink Ice.



Use of customer information 

The personal information you submit to pinkice.com is used to first and foremost process your order, confirm your order by email, and/or to contact you as necessary regarding your online shopping.
We keep your personal information to improve your shopping experience when you return to shop with us online.
For example, we will save your personal information to maintain your customer account and/or membership to our website so you can log-in to pinkice.com at a later time.
Additionally, we keep and may use your personal information to keep track of your purchasing preferences and to help us better understand the types of products and services you are interested in so we can better serve you in the future.

We will use your e-mail and mailing address to send information about upcoming sales, arrival of new products, contests, and promotions.
If you decide to participate in one of our contests or promotions, we may use your personal information to send you e-mails, postcards, or text messages to your cell phone about our products, contests and promotions. You always have the choice not to receive marketing information or calls.
Simply let us know that you choose not to be contacted by email, regular mail and/or cell phone text messages, and we will take you off the list.




Do you sell or share my personal information with other third party retailers? 

With the exception of web-hosting services who maintain and service this website, we do not sell or share your personal information with any third party retailers.
We contract with service providers (such as web hosting companies) to maintain and manage our website and related customer information.
We do not authorize any of our service providers to make any other use of your information.
From time to time, we may have a contest, promotion, or sales program that requires us to collaborate or partner with a marketing company who may require your personal information in order for you to participate in the contest or promotion.
We will give you the choice not to participate in the contest or promotion, and your personal information will not be shared with our marketing partner if you choose not to participate.

Furthermore, when we conduct internal company audits and marketing analysis, our auditors and/or marketing consultants may require access to your personal information.
In such case the auditors and consultants will be required to maintain a similar privacy policy to protect your personal information from being shared with third parties, and your personal information will be used internally only for the auditor's and consultant's specific purposes.

Similarly, if we sell or merge our company with another, we will disclose your personal information to the purchaser or company we are merging with, but they will be required to abide by the terms and conditions of this privacy policy.

Finally, the law may require us to disclose your personal information in certain situations. Pinkice.com, Pink Ice and Pink Ice, Inc. reserve the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Pinkice.com, Pink Ice, Pink Ice, Inc., its affiliates, and others.




Customers can access and change their personal information 

You can access your personal information online by logging in and you can review, change or delete certain information related to your use of our online sites.
To access your information online, simply log in and go to the 'Edit Function.' You can change your personal information there by making the appropriate changes and clicking 'Save.'
You can ask us to update your personal information by emailing your request or writing us at pinkice.com:

Customer Service
1458 S. San Pedro St.
Suite #322
Los Angeles, CA 90015

Please be sure to include your e-mail address in all correspondence including your full name, online account username and password.
Any requests to update your personal information may take up to ten (10) days if requested by email or four (4) weeks if requested by postal mail.




Credit card safeguards 

Protecting your credit card information is important to us. Our website uses Secure Sockets Layer (SSL) technology to protect your credit card information when it is transmitted online to us.
SSL is currently among the highest standards in internet encryption technology. When you access our online store to make an online purchase, you should see an unbroken key or a closed lock (depending upon your browser).
The unbroken key or closed lock signifies that the security SSL is active and you may proceed with your online purchase with confidence.
You can also look at the URL or Location line of your browser to make sure you are at the proper web site page by visually verifying the URL address.

We also take a further measure to protect online transaction from fraud by requiring online customers to enter the credit card's 3 to 4 digit security code (CVV). The CVV code can only be found on the card itself, which further helps to prevent fraudulent online transactions.




Your liability under the fair credit billing act 

Under the Fair Credit Billing Act, your credit card company or bank cannot hold you liable for more than Fifty dollars ($50.00) of unauthorized or fraudulent charges on a credit card.
IF YOU EVER BECOME AWARE OF ANY UNAUTHORIZED OR FRAUDULENT ACTIVITY ON YOUR CREDIT CARD, YOU MUST PROMPTLY NOTIFY YOUR CREDIT CARD COMPANY AND/OR BANK IN ACCORDANCE WITH YOUR CREDIT CARD AGREEMENT.




Cookies 

Cookies are data files that web sites store on your computer's hard drive when you visit their web site.
We use cookies to track the pages of the sites you've visited and to improve your shopping experience.
Cookies help us track your order as you shop online.
And if you saved your online account information, cookies help us recognize you when you return online and provides you with quicker access to your account info.

Cookies also help us monitor your use of our site to determine which pages are most frequently visited or get the highest traffic.
The cookie information helps us improve our web site design. Although the cookies also tell us which web site you visited immediately before visiting pinkice.com, we do not otherwise track any information about your use of other web sites.

If you do not want to share cookie information with us, your cookies can be disabled on your web browser.
However, if your cookies are turned off on your browser, pinkice.com cannot track your online order and you may be unable to purchase anything from our site. Also, if cookies are turned off, we cannot recognize you as a returning customer or account member and you will not be able to access your account information.

Our information practices may change in the future, in which case we will post the updated policy on our pinkice.com website.

Copyright (c) 2011 Pink Ice, Inc. All rights reserved.




If you have any questions or comments please contact us at 

customerservice@pinkice.com
Toll Free (U.S. Only) 1-877-494-1288
International Calls 1-213-745-8717

 
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