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Cancellation Policy
 
Order cancellation by online customer 

Prior to shipment of your order, you may cancel your order within 24 hours, except weekends and holidays,
by email to customerservice@pinkice.com or calling us at Toll Free 1-877-494-1288 International calls 1-213-745-8717.
If your order has already shipped, you can return your order to us in the original shipping package if the merchandise is unworn, unwashed and undamaged in accordance with our return policy.
All returns must be mailed to our Online Returns [1458 S. San Pedro Street Los Angeles, CA 90015].
Upon our receipt of the returned merchandise, we will refund your credit card or PI Points.
*Please read our Return Policy.




Order cancellation by pinkice.com 

We reserve the right to cancel your order and/or refuse to accept subsequent orders in certain situations.
Orders will not be processed if there is an error in information you provided, which may include but is not limited
to:
(1) Incorrect credit card number;
(2) Incorrect credit card expiration date or card security value;
(3) Incorrect billing information or the information you provide is different from information your
financial institution has on record;
(4) Insufficient or incorrect shipping address is provided (street address, city, state, zip or postal code); or
(5) Information provided is deemed fraudulent.




Technical failures 

Your Order may also be cancelled due to technical failures or glitches that are not within our control such as power outages, crashing of servers, or other similar events that may temporarily take our website off-line.
If your Order is cancelled due to technical failure, you should first confirm that your credit card was not charged by calling your credit card company or bank, and then place your Order again when the website is back online.




Other important information regarding your credit card 

Pink Ice, Inc. reserves the right to request additional evidence for proof of billing information and for your protection,
your credit card order may be delayed while we confirm your billing information. We will prosecute to the fullest extent of the law any fraudulent activities related to the reversal of a valid charge for an order properly filled and delivered to customer.



Previous fraudulent order history 

We may cancel an order if fraudulent activity is suspected and may refuse to process subsequent orders from any customer with a previous fraudulent order history record.




Resale of merchandise prohibited 

Pink Ice merchandise is brand owned by Pink Ice, Inc. Resale of our merchandise for personal or business profit is strictly prohibited. Any orders found to have characteristics of reselling or reshipping may be cancelled and we reserve the right to cancel all subsequent orders from such customers.



Questions/contact us 

If you have any questions, comments or concerns regarding our order cancellation policy, or if you feel your order was incorrectly or accidentally cancelled, please contact us at:

Online Orders Customer Service Email : customerservice@pinkice.com
Online Orders Customer Service Telephone : Domestic Toll Free Calls 1-877-494-1288
International Calls 1-213-745-8717


All returned items and written correspondence to 

Attention: Online Returns
Pinkice.com
1458 S. San Pedro St.
Suite #322
Los Angeles, CA 90015
 
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