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Ordering & Payments
 

How do I make an order online?

Click under your desired items under Online Store and select the items you wish to put into your shopping bag.
After you've selected the quantities and the items you want to confirm your order and proceed to Check Out.
Follow the instructions for billing information to complete your transaction.



Do you take international orders?

Yes.



Can I make purchases through phone order, fax or mail?

Sorry, at the moment we're only accepting orders online.



How can I check up on my purchase?

You'll receive an Invoice/Order number at the end of your purchase.
With your Invoice/Order number you can check up on your order information anytime.



Can I cancel an order after I place it?

Yes, you may cancel an order after you've placed it if it has not been packaged and shipped.
Please refer to our Cancellation Policy



What forms of payment does Pink Ice accept?

We accept Visa, Mastercard, Discover, American Express, and through Paypal.



How does your sales tax work to purchase online?

The Federal Government requires we collect state tax from states where we have a physical presence.
A store, warehouse or contact center is a physical presence but presently we're only located in California.



Why are some of the prices at the store and website different?

We try our best to maintain the same price for our stores and online. Sometimes there will be special prices at the store or online that may be different during a promotional period.
- Sorry we're not responsible for items that have been purchased with a stolen credit card. Please inform
your banker ASAP if this happens.



If you have any questions or comments please contact us at

customerservice@pinkice.com
Toll Free (U.S. Only) 1-877-494-1288
International Calls 1-213-745-8717

 
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